Thursday, May 24, 2012

What Being a Dog Owner Can Teach Us About Marketing

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Dog owners - they're a breed of their own. If you are one, then you know exactly what I'm talking about. Those of us who are privileged adequate to have these four-legged friends most often would do anything for them, including spending thousands of dollars for medical medicine without giving it a second thought. But in his most requisite time of need, who would you trust to care for "man's best friend?" The vet you randomly found on an Internet quest or the one to whom a human friend referred you?

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I own a 10-year old Lab-Irish Wolf Hound mix who has suffered from epileptic seizures most of his life. As you might imagine, most of the local vets, pet Ers and pharmacists know me by name - "Panther's mom." Most recently, Panther's health worsened and it was determined that he needed to see a neurologist. Plainly I turned to my veterinarian brother for guidance. Living in Kansas, he diligently conducted online investigate for Maryland specialists and recommend Panther and I visit "Dr. S." I made an appointment, drove an hour and within 30 seconds of meeting Dr. S. I didn't like him. After 10 minutes I hated him and left in tears. Not because he gave me bad news, but because his bedside manner was dreadful. He referred to Panther as, "the animal," never made eye taste with me, and was quick to propose he do an Mri (to the tune of ,000+ that I was ready to pay) to see if there was a brain tumor. With all of Dr. S's credentials, he lacked what was most prominent to me - compassion.

Fast-forwarding to a month later, a friend of mine told me of her "fantastic experience" with a pet neurologist. With trepidation, I drove someone else hour and within 30 seconds of meeting "Dr. G." I was madly in love. He knelt down and petted Panther (whom he referred to by name) while he listened to me laid out the last 10 years. After conducting a approved intake and consulting his techs, his diagnosis was clear, "There's no need for an Mri and there's no brain tumor. Panther is an idiopathic epileptic and with a wee convert in his medicine I'm safe bet we can get his seizures under control." I've since referred three friends to Dr. G.

The power of referrals and word of mouth marketing is no big secret. Lead groups were founded on the very concept. Any way a lot of businesses miss out on opportunities because they keep stories like mine to themselves. Sharing authentic testimonials with your prospects that are presented in a expert manner can be a very compelling marketing tool. And using the candid input from clients can be instrumental in helping you decree what makes you and/or your practice or company truly unique and special. In other words, your clients decree your brand, not you. But it's up to you to pay attention, and leverage customer input to properly position yourself in the marketplace amongst your competitors. If you don't, you might be the world's best-kept secret, but you'll also be out of business.

As the saying goes, "If you're not the lead dog, the scenery never changes."

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